Service Terms & Client Agreement

Monthly Coaching Policies

Transparency, accountability, and mutual respect form the foundation of Coach Rajput Morgan’s 1-on-1 online personal training mentorship. Please review the confirmed operational rules below governing your 30-day coaching cycle.

Consultation-Led Operational Model

Active client capacity is strictly capped at approximately 10–20 trainees across India. Enrollment is consultation-led: payment links are only issued after mutual confirmation of coaching fit. We do not utilize recurring subscriptions or automated card debits.

30-Day Service Period & Agreed Start Date

Every monthly coaching enrollment provides a defined 30-day service period.

Start Date Confirmation: Payment confirmation does not itself start your 30-day coaching clock. Your official coaching start date is agreed upon in writing after you submit your intake questionnaire, confirmed gym or home equipment inventory, and baseline metrics. You will receive confirmed calendar start and end dates via WhatsApp or email before Day 1 commences.

This intake window ensures that bespoke resistance programming and nutritional targets are thoroughly engineered before your coaching period begins, protecting you from losing active coaching days during onboarding.

Manual Renewals & Zero-Day Grace Period

No Automated Debits: We do not operate recurring subscription contracts or automatic card charges. Each 30-day cycle requires your manual authorization via a secure payment link.

Renewal payment links are issued approximately 5 to 7 days before your current 30-day period concludes, allowing ample time to decide whether to continue without administrative pressure.

Zero-Day Grace Period: There is a 0-day grace period following the conclusion of your agreed 30-day cycle. If a renewal is not completed by the confirmed cycle end date, active coach communication, video form reviews, and call scheduling pause immediately upon expiry.

Active Term Protection: Coaching services are never interrupted, degraded, or paused during an already-paid 30-day term merely because a future renewal payment is pending. Your full 30 days of active guidance are strictly honored.

Capacity Notice: Because roster capacity is capped at 10–20 active clients across India, releasing an unpaid seat upon cycle conclusion may require you to re-apply via the waitlist if client capacity is full when you wish to return.

1-on-1 Call Rescheduling (12-Hour Notice)

For tiers including scheduled 1-on-1 strategy or review calls (Advanced and Elite), call scheduling follows clear coordination rules:

12-Hour Notice Window: To reschedule a scheduled coaching call, you must notify Coach Rajput Morgan via WhatsApp at least 12 hours prior to the scheduled appointment time. Rescheduling requests made with at least 12 hours notice incur no forfeiture fees or penalties (₹0 fee).

Emergency Exceptions: We recognize that genuine medical, family, or professional emergencies outside your control occur. Reasonable exceptions are accommodated in good faith for extenuating circumstances.

Missed Calls: Appointments missed without prior notice or cancellation within 12 hours (outside of verified emergencies) may count toward your allocated call quota for that cycle.

Coach Rescheduling Guarantee: If Coach Rajput Morgan must reschedule an appointment due to unforeseen circumstances, the call will be rescheduled promptly at your convenience without loss or forfeiture of your call allowance.

Limited Benefit Rollover Framework

Coach Rajput Morgan recognizes that personal schedules fluctuate. Trainees who renew into a continuous subsequent 30-day coaching cycle are eligible for limited rollover of unused benefits:

Unused 1-on-1 scheduled coaching calls (Advanced and Elite tiers)
Unused weekly exercise-form video reviews (Transformation, Advanced, and Elite tiers)

Continuous Enrollment Required: Rollover benefits apply strictly to trainees maintaining active, continuous month-to-month enrollment. Unused benefits cannot automatically extend or elongate a 30-day coaching period without renewal.

Launch Notice: The principle of limited rollover is formally approved by Coach Rajput Morgan. Final numerical allowances (proposed: maximum 1 call and 2 video reviews rolling into the immediately subsequent 30-day cycle, expiring if unused within that cycle) are subject to final owner confirmation prior to commercial launch.

Cancellation & Fair Refund Framework

We believe in fair, transparent dealings. Rajput Morgan does not operate under a blanket "no refunds under any circumstances" policy.

Case-by-Case Fair Review: Refund requests are evaluated individually based on services delivered versus undelivered forward-looking coaching time.

When evaluating a request, we consider:

Whether customized resistance routines and nutrition targets have already been engineered and delivered
Number of completed weekly check-in audits and 1-on-1 video calls held
Number of video form audits delivered
The specific personal or medical circumstances prompting the cancellation

Statutory Consumer Rights: Nothing in these policies excludes, limits, or restricts any consumer guarantee, statutory right, or legal remedy available under applicable Indian law, including the Consumer Protection Act, 2019.

Legal Notice: Specific pro-rata calculations and dispute resolution clauses represent proposed draft terms subject to qualified Indian legal review prior to commercial launch.

Online Delivery & Scope of Practice

100% Online Coaching: All coaching programs with Coach Rajput Morgan are conducted remotely across India via WhatsApp, structured check-in forms, and video calls. We do not offer in-person gym floor training, physical spotting, home visits, or facility supervision in Jaipur or any other city. Trainees exercise independently at their chosen facility.

Non-Clinical Scope: Exercise programming and macronutrient guidance provided by Coach Rajput Morgan are intended solely for healthy adults seeking physical fitness and body recomposition. Guidance does not constitute medical advice, physical therapy, or clinical dietetics. Trainees with pre-existing medical conditions should consult a qualified physician before commencing training.

No Guaranteed Results: We strictly avoid deceptive claims promising fixed kilogram weight-loss quotas or guaranteed transformation timelines. Physical progression depends on consistent adherence, recovery hygiene, and individual biological variability.

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